The Consular Section of the U.S. Embassy in Kyiv is responsible for providing visa services to those seeking to enter the United States for a temporary period and for those wishing to take up indefinite or permanent residence in the United States.
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
- Email: Applicants may mail questions to support-Ukraine@ustraveldocs.com in Ukrainian, Russian, or English. Email inquiries will receive a response within 2 business days.
- Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Ukraine: (044) 383-8066
- Callers in the United States: (703) 988-7107
- The Call Center will be open to callers from 9:00am to 9:00pm, Monday through Friday, Ukraine time. The U.S. number will be available from 7:00am to 3:00pm EST, Monday through Friday. No Personal Identification Number (PIN) or fee payment is required to call.
- Skype: ustraveldocs-Ukraine
Welcome to the Nonimmigrant Visa Unit. We are a team of dedicated U.S. Embassy professionals committed to protecting U.S. citizens and facilitating legitimate travel in accordance with U.S. law. In our work, we are guided by the principles of transparency, fairness, professionalism and integrity.
What is a Nonimmigrant visa?
A visa is issued by a U.S. Embassy or Consulate. Nonimmigrant visas are intended for people with permanent residence outside the United States who wish to go to the U.S. temporarily for tourism, business, medical treatment, work, or study.
A visa entitles the holder to travel to the United States and apply for admission. It does not guarantee entry. The visa expiration date and the length of time a traveler is allowed to remain in the United States are two different terms. At the port of entry, an immigration officer of the U.S. Customs and Border Protection determines the visa holder’s eligibility for admission into the United States and their length of stay.
For more information about visas to the U.S. go to the Bureau of Consular Affairs page.
U.S. Embassies and Consulates do not process claims for refugee or asylum status. We are unable to respond to questions on this topic.
Who needs a visa?
Ukrainian citizens require a visa to enter the United States. Citizens of countries participating in the Visa Waiver Program do not need a visa if their passport meets certain requirements.
If you are a citizen of a Visa Waiver Program partner but have received notice that you are no longer eligible to travel to the United States under that program, you should apply for a nonimmigrant visa at least three months in advance of your desired travel. If you do not have imminent travel plans, you should pay the nonimmigrant visa application fee, fill out the DS-160 nonimmigrant visa application form at ceac.state.gov/genniv/, and schedule a visa appointment. If your travel is imminent, you may request an expedited visa appointment. Please include in your request the date and purpose of your travel, as well as a copy of the U.S. Customs and Border Protection message you received regarding your ESTA status.
How to use a visa?
A single-entry visa allows travel to the U.S. only once within the period of the visa’s validity. That is, once you travel to the U.S. and then leave the country, you may not reenter again on that same visa. A multiple-entry visa allows travel to the U.S. several times within the period of the visa’s validity. At the point of entry to the U.S., an immigration officer will indicate how long the visa holder is permitted to stay in the country.
If a visa type does not allow long-term stay in the U.S., extensive and frequent travel to the U.S. may raise questions about the visa holder’s intent to maintain permanent residence in Ukraine. Such trips may negatively affect his/her ability to obtain a new visa to the U.S.
Visitors to the United States must have a visa and a valid passport. The passport holders of the following countries (Countries that extend passport validity PDF 33 KB) must have their passports valid for the duration of stay in the US. Passport holders of other countries must have passports valid for at least 6 months after the anticipated departure from the US.
NOTE: If an applicant presents a passport valid for more than 6 months but not sufficient to permit admission for the entire period of stay contemplated, an applicant should extend, renew, or replace a passport before visa issuance. In the event that this is not feasible until after the applicant’s arrival in the United States, the visa may be issued, however, the initial period of stay in the U.S. will be limited because of the limited validity of the passport.
NOTE: If the international passport has expired, or will expire in less than 6 months and it has a valid visa in it, the visa holder may travel to the U.S. with this passport along with a newly issued passport. The traveler’s nationality indicated in the new passport must be the same as in the visa bearing passport. The difference in the name transliteration in two passports will not affect the visa validity.
Please visit our Passport Requirements page for more information.
If your passport with a valid US visa was lost, stolen, or destroyed by local authorities, you must complete the form (PDF 152 KB) and attach it to your visa application package.
NOTE: For detailed visa information please review the information available on our website (section Visas) as well as the answers to the following frequently asked questions we receive (Frequently Asked Questions (FAQ)) .
If, after reviewing the information, your question remains unanswered, please contact us at: firstname.lastname@example.org (nonimmigrant visas). Please note that we only respond to case specific visa inquiries (i.e. regarding visa applications that are being processed already).
How to Apply
The U.S. Embassy in Kyiv provides visa information and appointment services at no charge through a comprehensive website and by telephone through the call center.
The Consular section conducts nonimmigrant visa interviews by appointment only. Hours of Operation: Monday through Friday starting at 8:00 a.m., except Ukrainian and American holidays. For visa information and to make an appointment please visit http://www.ustraveldocs.com/ua or call (044) 383-8066 in Ukraine or (703) 988-7107 in the United States.
The Call Center will be open to callers from 9:00am to 9:00pm, Monday through Friday, Ukraine time. The U.S. number will be available from 7:00am to 3:00pm EST, Monday through Friday. No Personal Identification Number (PIN) or fee payment is required to call.
Applicants may also email questions to support-Ukraine@ustraveldocs.com in Ukrainian, Russian, or English or contact the Call Center online through Skype at ustraveldocs-Ukraine. Email inquiries will receive a response within 2 business days.
NOTE: There is separate application procedure for the Members of Diplomatic Missions and Government officials.
NOTE: If you are travelling as part of a group or orphan group, please utilize our Group Application or Orphan Group Application procedures.
NOTE: Certain applicants who have previously received a U.S. visa may qualify for the Renewal Procedure.
NOTE: If you would like to apply for an earlier or expedited appointment, please click here: http://ustraveldocs.com/ua/ua-niv-expeditedappointment.asp. You must indicate how your request meets the qualifications for an expedited appointment. Please make sure to give the consular section all pertinent details relating to your case, so that we can make a fully informed decision as to whether or not you are eligible for this service.
Non-Immigrant Visa Application Steps
1. Fill out the DS-160 online, upload your photo, and print one hard-copy photo to take to the interview. The form must be filled out correctly, without mistakes, and submitted online before you schedule your visa interview appointment. Ensure you are applying for the correct visa classification. Your photo should be uploaded in your DS-160 and should meet the following requirements:
- be in color, and taken against a white background
- be 2 x 2 inches (51 x 51 mm) in size
- taken within the last 6 months
- taken directly facing the camera with a neutral facial expression and no eyeglasses
NOTE: No unprofessional photos will be accepted. If the photo doesn`t meet these standards, it will not be accepted by the Consular Section, even if the system allows you to upload the photo with your application form. Visit Travel.State.Gov for detailed information on photo requirements.
NOTE: We strongly recommend that applicants avoid using the Email option after finishing filling out of the DS-160 and instead print the confirmation page directly using the Print option in the web browser of choice. This will maintain the barcode, which is a requirement to process documents successfully.
2. Visit http://www.ustraveldocs.com/ua, select your visa type, and print out the deposit slip for the visa application fee amount (fee differs based on visa type).
3. Pay the application (MRV) fee at a Raiffeisen Bank branch in Ukraine. Applicants must bring a deposit slip for their visa class in order to pay at the bank. Payment must be made in cash and only in Ukrainian Hryvnia. Applicants must retain their receipt number in order to schedule an appointment.
NOTE: The visa application fee is non-refundable and it is your responsibility to ensure that the fee is paid correctly in all respects. Before making your non-refundable visa application fee payment at Raiffeisen Bank, please ensure that your payment slip is properly filled out, that you are paying the correct amount, and that no one has already paid on your behalf. U.S. Embassy Kyiv is not responsible for erroneous payments regardless of the reason or circumstances. Please plan accordingly, as you will not be reimbursed by U.S. Embassy Kyiv.
NOTE: F-1, M-1 and non-USG sponsored J-1 visa applicants must pay the SEVIS I-901 at least three business days prior to the visa interview. The Consular section will not be able to conduct an interview unless there is proof of payment at the time of the interview. Applicants will need to reschedule their appointments if the fee has not been paid. Visit the Immigration and Customs Enforcement (ICE) Student and Exchange Visitor Program (SEVP) website for further information.
4. Create your profile at http://www.ustraveldocs.com/ua. Schedule a visa interview appointment at http://www.ustraveldocs.com/ua or through the Call Center using your visa fee payment receipt and DS-160 confirmation number.
Important: Applicants must wait at least 5 hours after payment to schedule an appointment.
Choose a TMM-Express document delivery office for passport pick up or a premium delivery service.
NOTE: You MUST bring your appointment confirmation letter to your visa interview, otherwise you will experience serious delays when entering the Embassy.
5. Attend a visa interview at the U.S. Embassy in Kyiv.
NOTE: In order to avoid unnecessary delays as you enter the visa hall, you should not bring cell phones, large bags/purses, unnecessary electronic devices or lighters to the embassy on the day of your interview appointment.
6. If the visa is approved, pick up passport with visa at the TMM-Express office chosen by applicants at the time of their registration either online at http://www.ustraveldocs.com/ua or through the call center or wait for the delivery of your passport if a premium delivery service was selected.