As of November 16, the United States Embassy in Ukraine is unable to offer routine nonimmigrant visa appointments, including K visas. We continue to offer a very limited number of appointments for certain mission-critical visa categories, including C1/Ds, as well as humanitarian emergencies. We will resume routine visa services as soon as possible but are unable to provide a specific date at this time. The MRV fee is valid and may be used to schedule an interview appointment in the country where it was purchased until September 30, 2022. If you have an urgent matter and need to travel immediately, please follow the guidance provided at https://www.ustraveldocs.com/ua/ua-niv-expeditedappointment.asp (for B1/B2, students, and petition-based visas) or email KyivIV@state.gov (for K visas) to request an emergency appointment.
Please note, you must wear a face mask when visiting the Embassy. If you are feeling ill or have reason to believe you have been exposed to COVID-19, please do not enter the Embassy and reschedule your appointment for a later date.
The Presidential Proclamations suspending the entry of foreign nationals who were physically present within 14 days in certain countries prior to their entry or attempted entry into the United States (Presidential Proclamations 9984, 9992, 9993, 9996, and 10041), and the Presidential Proclamation suspending the entry of certain immigrants who present a risk to the U.S. labor market following the coronavirus outbreak (Presidential Proclamation 10014) remain in effect. For details about these Presidential Proclamations click here .
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
- Email: Applicants may mail questions to support-Ukraine@ustraveldocs.com in Ukrainian, Russian, or English. Email inquiries will receive a response within 2 business days.
- Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Ukraine: (044) 383-8066
- Callers in the United States: (703) 988-7107
- The Call Center will be open to callers from 9:00am to 9:00pm, Monday through Friday, Ukraine time. The U.S. number will be available from 7:00am to 3:00pm EST, Monday through Friday. No Personal Identification Number (PIN) or fee payment is required to call.
- Skype: ustraveldocs-Ukraine
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on http://travel.state.gov.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.