Due to the COVID-19 pandemic, the United States Embassy in Ukraine remains unable to conduct normal visa operations. We are currently offering as many appointments as resources and safety allow in mission-critical visa categories.
Starting April 1, the Embassy will offer appointments in every immigrant visa category, including K visas and diversity visas. The number of appointments available will be extremely limited until conditions significantly improve, and it will take time to clear the backlog of immigrant visa cases. Even though appointments are now available, it does not mean you will be immediately successful in booking an appointment.
Due to prioritization of immigrant visas, the Embassy has a reduced capacity to process nonimmigrant visas. We will continue to offer a limited number of appointments in mission-critical categories, mostly for C1/D crewmembers, but also a small number of student and petition-based visas. We encourage all applicants to be mindful of the constraints and also to apply early. Appointments will be available on a first-come, first-serve basis as capacity allows.
We are not able to provide appointments for B1/B2 routine business or tourist travel at this time and are unable to provide a specific date for when those appointments will be available. Your MRV fee is valid and may be used to schedule an interview appointment in the country where it was purchased until September 30, 2022.
We also continue to process visas that are eligible for renewal through the interview waiver process. To see if you qualify to renew your visa by mail, please visit https://ustraveldocs.com/ua/ua-niv-visarenew.asp.
If you have an urgent matter and need to travel immediately, please follow the guidance provided at https://www.ustraveldocs.com/ua/ua-niv-expeditedappointment.asp (for B1/B2, students, and petition-based visas) or email KyivIV@state.gov (for K visas) to request an emergency appointment. Please note that a request for an expedited visa appointment will only be considered in the event of a serious humanitarian emergency, and only for citizens and permanent residents of Ukraine.
Health and safety
You must wear a face mask when visiting the Embassy. If you are feeling ill or have reason to believe you have been exposed to COVID-19, please do not enter the Embassy and reschedule your appointment for a later date.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
See our Directory of Visa Categories to determine which visa category might be appropriate for your purpose of travel to the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
- Email: Applicants may send questions to support-Ukraine@ustraveldocs.com in Ukrainian, Russian, or English. Email inquiries will receive a response within 2 business days.
- Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Ukraine: (044) 383-8066
Call Center will be open to callers from 9:00am to 9:00pm, Monday through Friday, Ukraine time. No Personal Identification Number (PIN) or fee payment is required to call.
- Callers in the United States: (703) 988-7107
The U.S. number will be available from 7:00am to 3:00pm Eastern Time, Monday through Friday. No Personal Identification Number (PIN) or fee payment is required to call.
- In Person:
U.S. Embassy Consular Section
4 Aircraft Designer Igor Sikorsky Street,
Kyiv, Ukraine 04112
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on nonimmigrant appointment waiting times at every Embassy and Consulate posted here.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.