Due to the COVID-19 pandemic, the United States Embassy in Ukraine has not yet returned to normal visa operations. However, we are currently opening as many appointments as resources and safety allow. We are not able to provide routine appointments for tourist or business visas at this time, and we do not offer appointments to non-citizens of Ukraine.
Starting April 1, the Embassy resumed processing in every immigrant visa category, including K visas and diversity visas. Even though appointments are now available, it does not mean you will be immediately successful in booking an appointment. It will take time to clear the backlog of immigrant visa cases. We regret that due to the large backlog of cases caused by COVID-19, we are unable to accept the transfer of diversity visa (DV) cases from other countries.
Due to the prioritization of immigrant visas, the Embassy currently has a reduced capacity to process nonimmigrant visas. We are not able to open appointments for B1/B2 routine business or tourist travel at this time, and we do not know when those appointments will be available. If you have already paid the MRV fee, it will remain valid and may be used to schedule an interview appointment in the country where it was purchased until September 30, 2022. Please note that while the online scheduling system may allow you to make an appointment for a B1/B2 visa in the future, we are not currently conducting B1/B2 interviews, and we reserve the right to cancel appointments until we resume normal visa operations.
We continue to offer as many appointments as resources allow for crewmembers, students, and petition-based visas, but please be aware that are we not scheduling interviews for student or petition-based visas in September 2021. You may be able to find availability in those categories as early as October 2021, but appointments fill up quickly. We encourage all applicants to be mindful of resource constraints and to apply early. We do not have appointments available in any category for nonimmigrants who are not citizens of Ukraine. Please do not apply for a visa at Embassy Kyiv at this time if you are not a citizen of Ukraine.
We also continue to process visas that are eligible for renewal through the interview waiver process. We have recently expanded the eligibility for this program, and you may now qualify to renew your visa by mail. Citizens and permanent residents of Ukraine may be eligible for this program. To see if you qualify to renew your visa by mail, please visit https://ustraveldocs.com/ua/ua-niv-visarenew.asp.
If you have an urgent matter and need to travel immediately, please follow the guidance provided at https://www.ustraveldocs.com/ua/ua-niv-expeditedappointment.asp to request an emergency appointment for B1/B2 travel, students, and petition-based visas.
Health and safety
You must wear a face mask when visiting the Embassy. If you are feeling ill or have reason to believe you have been exposed to COVID-19, please do not enter the Embassy and reschedule your appointment for a later date.
The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.
See our Directory of Visa Categories to determine which visa category might be appropriate for your purpose of travel to the United States.
What is a Visa?
A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.
Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.
(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).
To contact a customer service representative, please visit the GSS Contact Us page for full information or use contact information below:
- Email: Applicants may send questions to support-Ukraine@ustraveldocs.com in Ukrainian, Russian, or English. Email inquiries will receive a response within 2 business days.
- Telephone: Please contact a customer service representative using one of these telephone numbers:
- Callers in Ukraine: (044) 358-8066
Call Center will be open to callers from 9:00am to 9:00pm, Monday through Friday, Ukraine time. No Personal Identification Number (PIN) or fee payment is required to call.
- Callers in the United States: (703) 988-7107
The U.S. number will be available from 7:00am to 3:00pm Eastern Time, Monday through Friday. No Personal Identification Number (PIN) or fee payment is required to call.
- In Person:
U.S. Embassy Consular Section
4 Aircraft Designer Igor Sikorsky Street,
Kyiv, Ukraine 04112
Customer Service Statement
The Department of State manages the visa process strictly but fairly in order to best protect the United States. We are committed to the essential openness for which the United States has always been known. Travel to the United States is welcomed and encouraged.
We promise to you, the visa applicant, that:
- We will treat you with dignity and respect, even if we are unable to grant you a visa.
- We will treat you as an individual and your case as unique.
- We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
- We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
- We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
- We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
- We will provide information on nonimmigrant appointment waiting times at every Embassy and Consulate posted here.
- We will explain the reason for any visa denial to you.
Furthermore, if you are a:
- Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
- Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
- Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.
At the same time, we expect you, the visa applicant, to:
- Plan your travel and visa application as far in advance as possible.
- Complete your application fully and accurately.
- Be forthcoming about your purpose and plans.
- Prepare for your interview by being able to clearly and concisely describe your intentions.