Pay.gov Pilot for DS-82 Payment
The U.S. Department of State is conducting a pilot program allowing U.S. citizens resident in Ukraine to pay for a DS-82 U.S. Passport Renewal Application online. Beginning April 11, 2021, adult passport renewal applicants in Ukraine, wishing to pay the application fees online via electronic funds transfer from a U.S. based bank account, U.S. or international credit or debit card, Amazon Pay, or PayPal may do so. Paying online for a U.S. passport renewal through this mechanism allows you to mail your application to the U.S. Embassy in Kyiv without the need to apply in person at the Embassy. The process is also more convenient because you can apply 24 hours a day, seven days a week.
For more information on the pilot, please refer to the Frequently Asked Questions.
Frequently Asked Questions
Who is eligible to pay online and renew their passport by mail?
You may be eligible to apply via online payment if you are an adult (16 years and older) who already has a 10-year U.S. passport book issued no more than 15 years ago. You must be resident in and have a mailing address in Ukraine.
I live in Ukraine but the U.S. Embassy in Poland is closer to me than the U.S. Embassy in Ukraine. I want to renew my passport in another country. Can I use this program?
No. This pilot program is limited to residents of Ukraine.
Can minors (younger than 16 years) pay fees online and renew by mail?
No. Online fee payment and mail-in review is only available for adults (16 and older) with a 10-year passport book that was issued 15 years ago or less. To apply for a minor’s passport, both parents/guardians must authorize in person the issuance of the child’s passport. For more information, click here. Children under age 16 cannot apply for a passport by themselves.
What if I don’t have a passport book? Can I still participate?
No. To participate in the pilot, you must have in your possession a passport book that is valid for ten years. During the application process, you will be required to mail your current passport and your passport application to the U.S. Embassy.
If you do not have your passport book in your possession, you must apply for a new one in person using a DS-11 passport application form.
What if I don’t have a passport book because it was lost or stolen? Can I still pay online and mail my application to the Embassy?
What payment methods are available for use via Pay.gov?
You can pay the $110 fee by electronic check/transfer, credit/debit card, PayPal, or Amazon Pay on Pay.gov. This amount cannot be altered. You must pay the fee in U.S. dollars. The fee is non-refundable.
Do I need special software or computer equipment to pay for my U.S. passport via Pay.gov?
No. All you need is a computer or mobile device with internet access and a web browser.
Is the online process safe?
Yes. The payment form on Pay.gov will be encrypted to ensure your personal information is secure.
How do I know that my payment information is secure?
Pay.gov is a secure portal used by more than 40 U.S. government agencies to collect forms and payments. Pay.gov uses 128-bit SSL encryption to protect your transaction.
Can I pay for more than one passport at a time in a single transaction on pay.gov?
No. You must complete a new payment form for each passport application.
After a successful payment is made via Pay.gov for my passport renewal, where should I mail the email confirmation and completed DS-82 application?
Please mail your electronic payment confirmation, current passport, passport photo that meets the requirements, and filled out and signed DS-82 application via the courier company Elin Ltd. to the following address:
American Citizen Services
4 Igor Sikorsky St.
What are the steps for paying online for my U.S. passport renewal via Pay.gov?
- Acknowledge the disclaimers and notices;
- Verify your eligibility;
- Visit the Pay.gov link;
- Pay for the U.S. passport;
- Await email confirmation for passport payment;
- Print email confirmation of passport payment;
- Fill out DS-82 Application including signature and photo;
- Mail email confirmation for passport payment, signed DS-82 application, prior passport, and photo to the U.S. Embassy in Kyiv by Elin Ltd. courier company.
I live far away from Kyiv . Can I just send (or bring) my application and pay.gov payment confirmation to the nearest consulate?
No. Please mail the application to the U.S. Embassy in Kyiv using Elin Ltd. courier company.
How long will it take to receive my passport in the mail?
You should receive your passport by courier within 2-3 weeks after the application has been approved. If you have a need for immediate international travel, we may be able to issue you a limited validity emergency passport that will be valid for up to one year. Please send us an e-mail at KyivACS@state.gov with details of the emergency and we will advise you on the next steps.