Damaged Passport Replacement

Passports that are damaged or in poor condition should be replaced, regardless of remaining validity. You are required to apply for a renewal passport in person at the American Citizen Services by making an appointment using our online appointment system.

If you seek to be accompanied by a third party, please see more information here.

For security reasons, damaged passports may be retained by this office.

Please bring the following documents with you:

1.  A completed DS-11 form.Do not sign it.

  • Form DS-11 should be printed out on separate sheets of paper. Do not  print this form on the front and back of the same sheet.
  • All fields must be filled out, including your mailing address in Ukraine and your last U.S. address as the permanent one.
  • Please provide your local cell phone number on the application form.
  • If you have been issued a U.S. Social Security Number (SSN) you must provide it on your application.
  • If you have never had the SSN, you must submit a statement, signed and dated, that includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have never been issued a Social Security Number by the Social Security Administration.”
  • If you do not remember your U.S. Social Security Number, please email the Federal Benefits Unit to obtain it before applying for the passport.
  • Please list an emergency contact on the application form. If your emergency contact is in a country other than the U.S., please list the country name next to the city in the “City” field.

2. Your most recent U.S. passport – original and copy.
3. Proof of U.S. citizenship (naturalization certificate, citizenship certificate, U.S. birth certificate or Consular Report of Birth Abroad) – original and copy.
4. Second proof of identity – original and copy of your valid government-issued ID (foreign passport, driver’s license, etc.).
5. For minors under age 16: Both parents’ signatures and original passports for both parents (or legal guardians) are required. Please see more detailed instruction here.
6. One color 2×2 inch (5×5 cm) photo. Click here for photo requirements. If your photo does not meet the requirements, we will not be able to process your application.
7. Signed statement explaining how the passport was damaged.
8. The application fee for an applicant under the age of 16 is $135.00; aged 17 and over is $165.00.  Accepted payment methods are credit card and cash (U.S. dollars or the equivalent in Ukrainian hryvnyas). Please note: we are not authorized to accept personal checks or money orders.

Processing Time

The application for a full-validity (ten years for adults; five years for children under age 16) passport will be sent to the United States for printing with a secure, photo-digitized image of the bearer. You should allow three weeks for your application to be processed. When your new passport is ready, you will need to return to the Consular Section of the U.S. Embassy to pick it up. If not submitted to this office at the time of application, your damaged damaged passport must be submitted to the Consular Officer to be cancelled at this stage.

In cases where the applicant must travel urgently or has an immediate need for a passport, the Embassy or Consulate can issue an emergency limited-validity passport.

In cases where the applicant must travel urgently or has an immediate need for a passport, the Embassy or Consulate can issue an emergency limited-validity passport. An emergency U.S. passport has a shorter validity than a full-validity passport. NOTE: Some countries do not accept limited validity emergency passports. Other countries’ passport requirement information is available at www.travel.state.gov.