ACS Appointments

In response to significant worldwide challenges related to the COVID-19 pandemic, the Department of State has temporarily suspended routine ACS services at all U.S. Embassies and Consulates. The United States will continue to provide limited emergency ACS services as resources and local conditions allow. The online appointment system is currently unavailable. Please, send your appointment requests with a detailed explanation of the nature of the emergency to

Any individuals with pending ACS appointments who (1) were physically present within the People’s Republic of China, excluding the Special Administrative Regions of Hong Kong and Macau, within the last 14 days, (2) are experiencing flu-like symptoms, or (3) believe they have / may have been exposed to the novel coronavirus, are strongly encouraged to postpone their appointments by at least 14 days. Changes to your appointment can be done online .

Routine notarial and passport services are scheduled through an online appointment system. Customers who arrive after their scheduled appointment time may be turned away. Before you schedule an appointment, please read the information on our website about the service that you need and complete any necessary application forms.

While U.S. citizens are welcome to make an appointment with the American Citizen Services unit (ACS) to discuss matters of general concern during regular public hours, ACS unit cannot provide any visa related information and the  details of individual visa cases cannot be discussed with the third parties. Please address all US visa inquiries to the Call Center at +38-044-383-8066 in Ukraine or +1-703-988-7107 in the United States. You may find detailed information on all visa application procedures on the Call Center’s website at .

U.S. citizens needing emergency services (which include death, hospitalization and the arrest of a U.S. citizen) do not need an appointment.

Please email the American Citizen Services Unit if you need a service that is not included in our online system – including questions about Social Security or other federal benefits – or if you have several people that need service at the same time.