ACS Appointments

Routine notarial and passport services are scheduled through an online appointment system. If you will be accompanied by a third party, please see more information here. Customers who arrive after their scheduled appointment time may be turned away. Before you schedule an appointment, please read the information on our website about the service that you need and complete any necessary application forms.

While U.S. citizens are welcome to make an appointment with the American Citizen Services unit (ACS) to discuss matters of general concern during regular public hours, ACS cannot provide any visa related information and the details of individual visa cases cannot be discussed with third parties. Please address all US visa inquiries to the Visa Call Center at +38-044-358-8066 and +38-044-358-5928 in Ukraine or +1-703-988-7107 in the United States. You may find detailed information on all visa application procedures on the Call Center’s website at

U.S. citizens needing emergency services (including death, hospitalization and the arrest of a U.S. citizen) do not need to make an appointment online. Please email the details of your emergency to and we will find the best way to assist you.  ACS can issue eEmergency U.S. passports, which is good are valid for return to the United States. NOTE: Some countries do not accept limited validity emergency passports. Check at for your destination country passport requirement information before you choose to apply for emergency passport

Please email the American Citizen Services Unit if you need a service that is not included in our online system or if you have group requiring simultaneous services.

For questions about Social Security or other federal benefits, please email Federal Benefits Unit in Warsaw at