ACS Appointments

Please note, you must wear a face mask when visiting the Embassy. If you are feeling ill or have reason to believe you have been exposed to COVID-19, please do not enter the Embassy and reschedule your appointment for a later date.

The U.S. Embassy in Kyiv now accepts adult passport renewal applications by mail. You do not need to schedule an in-person appointment if you are eligible to apply by mail. Please see our Passport Renewal webpage to determine if you are eligible to renew your passport by mail.

Routine notarial and passport services are scheduled through an online appointment system. Customers who arrive after their scheduled appointment time may be turned away. Before you schedule an appointment, please read the information on our website about the service that you need and complete any necessary application forms.

While U.S. citizens are welcome to make an appointment with the American Citizen Services unit (ACS) to discuss matters of general concern during regular public hours, ACS unit cannot provide any visa related information and the  details of individual visa cases cannot be discussed with the third parties. Please address all US visa inquiries to the Call Center at +38-044-358-8066 and +38-044-358-5928 in Ukraine or +1-703-988-7107 in the United States. You may find detailed information on all visa application procedures on the Call Center’s website at .

U.S. citizens needing emergency services (which include death, hospitalization and the arrest of a U.S. citizen) do not need an appointment.

Please email the American Citizen Services Unit if you need a service that is not included in our online system – including questions about Social Security or other federal benefits – or if you have several people that need service at the same time.