U.S. Citizen Services

In response to the recent sharp increase of COVID-19 cases in Ukraine, the U.S. Embassy in Ukraine has temporarily suspended routine ACS services. We will continue to provide limited emergency ACS services as resources and local conditions allow. The online appointment system is currently unavailable. Please, send your appointment requests with a detailed explanation of the nature of your emergency to KyivACS@state.gov.

The U.S. Embassy’s American Citizen Services (ACS) Unit provides a variety of emergency and non-emergency services to U.S. citizens in Ukraine. We visit U.S. citizens in jail, assist families and friends following the death of a U.S. citizen loved one, offer help to U.S. children and families involved in abduction, custody, child support, and other cases, check on the welfare of U.S. citizens, provide notary services (by appointment), and help U.S. citizens who are the victims of crime. Detailed information on these services is available via the links on this page.

Please note that American Citizen Services (ACS) Unit does not handle any visa matters.  Visa related inquiries should be addressed to the appropriate visa unit in the Visas section.

Travel Advisory
Exercise increased caution in Ukraine due to crime, civil unrest and elections. Some areas have increased risk. Read the entire Travel Advisory here.

Citizen Liaison Volunteer Program
Volunteer to assist U.S. citizens in your community! For details press here.


Alerts and Messages

COVID-19 Information
See all Messages and Alerts for U.S. Visitors to Ukraine.