The Social Security Administration (SSA) has consolidated its overseas operations into several regional offices that provide a full range of SSA services for U.S. citizens residing outside of the United States. Effective October 1, 2017, individuals residing in Ukraine who require Social Security services or have questions about SSA benefits must contact the SSA Federal Benefits Unit (FBU) located in Warsaw, Poland, rather than the U.S. Embassy in Kyiv, Ukraine.
Please be advised that, as of October 1, the U.S. Embassy in Kyiv, Ukraine, can no longer accept telephone calls, emails, or walk-in consultations regarding Social Security issues.
For more information or any questions about the services provided at the FBU in Warsaw, Poland, and how to contact them, please visit their webpage at: https://pl.usembassy.gov/u-s-citizen-services/social-security/contacts/. You can also reach them at +48-22-504-2112, or FBU.Warsaw@ssa.gov.
For comprehensive information on SSA’s services abroad, please visit SSA’s webpage, “Service Around the World,” at https://www.ssa.gov/foreign/.
If you are already receiving SSA benefits payments, there will be no change in the method of distribution of those payments.
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- The U.S. Embassy in Kyiv is located at 4 A.I. Sikorsky St., 04112 Kyiv, Ukraine. If you are a U.S. citizen in need of emergency assistance, please call +38-044-521-5566 during regular business hours or +38-044-521-5000 after hours. For non-emergency assistance, you can reach us via e-mail at KyivACS@state.gov
- See the Department of State’s travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information.
- Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
