American Citizen Services Operations Update

April 23, 2021

Reminder: American Citizen Services Operations and Mail-in Passport Renewals  

The U.S. Embassy has resumed limited online scheduling of certain American Citizens Services.  At this time, applicants should schedule appointments for passport renewals, Consular Reports of Birth Abroad, and notary services directly through the online appointment system.   

A reminder that the U.S. Embassy Kyiv now also accepts adult passport renewal applications by mail.  Renewing your passport by mail is fast and easy, and you do not need to schedule an in-person appointment if you are eligible to apply by mail.  Please see our Passport Renewal webpage to determine eligibility for this service.  If you have already scheduled an in-person appointment, and you are eligible for the mail-in service, we suggest that you cancel your appointment and use the mail-in option instead. 

For detailed information on application requirements, please visit our website at: 

Please come at your exact appointment time. Because of COVID-19, you must cover your face with a mask in our waiting room. 

For Assistance: ​ 

  • State Department – Consular Affairs
    888-407-4747 or 202-501-4444